Terms, withdrawal and refunds
Who is who
memovu is an app by memo labs UG (haftungsbeschränkt), Kolonnenstraße 8, 10827 Berlin, Germany, represented by its managing director Sascha Kaderka (phone +49 30 4243 4444, e-mail support@memolabs.de). License codes are sold by our authorised reseller Paddle.com Market Ltd (Judd House, 18-29 Mora Street, London EC1V 8BT, United Kingdom) as merchant of record. Paddle is your contracting party for the purchase and handles payment, invoice, VAT, refunds and chargebacks; memo labs grants you the right to use the app. Pro purchases inside the app run through Google Play and are governed by Google Play's terms.
Products
- Event Pro license (regular price €149 per year incl. VAT; the first ten customers get a founder price of €79 per year, guaranteed to them for two years from their first purchase): all Pro features plus presentation mode and event mode. Valid for 12 months from the date the code is issued; the exact end date is in the e-mail. It ends automatically — no subscription, no renewal, no cancellation needed.
- Event pass (€39 incl. VAT): event mode, music slideshow and unlimited slideshows. Valid for 7 days from redemption in the app; must be redeemed within 12 months of issue.
- 5-pack of event passes (€99 incl. VAT): five license codes with the scope of the event pass; each code redeems separately, on different devices, and may be passed on to third parties.
- We e-mail the code within 12 hours of payment. A code unlocks the device you redeem it on and is meant for you (for businesses: your business). If you change devices, you may redeem the same code on the new device; the term does not extend. Codes must not be resold or shared.
Requirements
- An Android phone with Android 7.0 or later. iPhones are not supported.
- Event mode and presentation mode need a Fire TV with Fire OS (e.g. Fire TV Stick 4K Max, older Fire TV Sticks, Fire TV Cube, Fire TV smart TVs) with the free memovu app. The new Fire TV Sticks with Vega OS (Fire TV Stick 4K Select, Fire TV Stick HD and 4K from 2026) cannot install the memovu app and are not supported.
- Chromecast, Google TV and DLNA TVs work with limits: photos, videos and slideshows yes; event mode, presentation mode, photo frame, music, shared album and 4K no.
- Phone and TV must be on the same Wi-Fi; in event mode, guests too (or on the host phone's hotspot). No internet connection is needed.
Right of withdrawal (consumers)
As a consumer you may withdraw from the purchase within 14 days without giving reasons, by a clear statement to Paddle (help@paddle.com) or to us (support@memolabs.de). License codes are digital content not supplied on a tangible medium: your right of withdrawal expires once we start delivering the code, if you expressly agreed at checkout that we deliver before the withdrawal period ends, confirmed that you know you lose your right of withdrawal, and received a confirmation by e-mail (§ 356(6) BGB). Without that consent we send the code only after the 14 days. Businesses have no statutory right of withdrawal.
Refunds
- Refunds are paid out by Paddle to your original payment method, usually within 14 days of approval.
- Full refund for a valid withdrawal, for a code we cannot deliver, and — under statutory warranty — if the code or feature does not work although your devices meet the requirements and we cannot fix it.
- No pro-rata refund for unused time. Wrong devices (e.g. Vega OS, iPhone) are not a defect — please check the requirements before buying.
- Contact support@memolabs.de with your Paddle order number, or Paddle via your receipt or paddle.net.
Warranty, liability, law
Consumers have the statutory rights for defects in digital products (§§ 327 ff. BGB), including necessary updates during the license term. We are fully liable for intent, gross negligence and injury to life, body or health; for slight negligence only for breach of essential obligations and limited to foreseeable damage. German law applies, without prejudice to mandatory consumer protection in your country of residence. memo labs UG (haftungsbeschränkt) is not willing or obliged to take part in dispute resolution proceedings before a consumer arbitration board.